Cancellation/ Return/ Refund Policy
Returns of products that are not used are accepted within 14 days of purchase and can be sent back to the following company address: 12819 SE 38th Street #253, Bellevue, WA 98006. Buyer is responsible for all shipping charges for the return and plus an additional restocking fee $350. The amount paid by the Buyer is refunded to the original form of payment within 10 days of when the product(s) are received by the Seller. Restocking fee is deducted by Seller from what the Buyer paid for the product(s) at the time of refund.
The products specifically designed and manufactured for the Buyer, and products rendered/delivered instantly or electronically are NOT returnable.
Some products cannot be returned after original packaging is opened ,due to health and hygiene concerns; these include all products that include textile products such as side cushions for beds and cushions and pillows.
The returned products must be delivered complete and undamaged, with the product inner and outer packaging and packaging style being exactly the same to ensure no damage will incur during the return shipment. If the product(s) are damaged, the Seller has the right to deduct the damage amount from the refund up to 100%.
In the event that a promotion or discount was used in the purchase the product(s), and the conditions change of such promotion or discount are impacted by the return of the product, the Seller makes the adjustment on the order total and reflects it on the refund amount to the Buyer.
THE LIABILITY OF THE BUYER TO CHECK THE PRODUCT:
The Buyer must carefully inspect the goods before accepting delivery (bruised, broken, torn packaging etc. damaged and defective goods should not be accepted from the cargo company. The delivered goods are deemed to be undamaged and intact once accepted by the Buyer.